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Tag: Assignment

Assign as late as possible!

February 9, 2020March 8, 2020 Oliver Schönfeld Leave a comment
Many organizations have policies that force work to be assigned as early as possible. For many support organizations there is a goal that stipulates a maximum response time to customer inquiries. Unfortunately, there is a common misunderstanding here: the rule of reacting as quickly as possible to a customer request does not also mean assigning…

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